Community & Safety Guidelines

1. Inner Circle is like a members club for dating. Niche by design, it’s built for people who live ambitious, aspirational lifestyles and want to date people who move in similar circles. Built on the belief that opposites don’t attract, we have designed a thorough application and screening process to curate a community where everyone is worth dating – and people have more in common than just being single.

2. First of all, some rules apply to assesses whether you are admissible to request to join our website or app (together: our Services): 

• Inner Circle is intended for adult members to communicate with each other online and is not suitable for individuals under the age of 20. You are only allowed to apply to or use our Services when you are at least 20 years old. 

• If you are subject to any court order relating to assault, violence, sexual misconduct, harassment or any other behavior that we deem inappropriate for our community, you are not allowed to apply to or use our Services. 

If you are already a user and we suspect that you do not comply with the above rules, we are entitled to immediately remove your account and suspend you for an indefinite period of time from our Services, without entitlement to a refund for any payments made. If we discover that you are under 20 after admission, in addition your account will always be terminated immediately.

3. When you create a profile, we ask you to adhere to our Terms and Conditions, including these guidelines. Specifically inappropriate content in photos including images that are sexually explicit, violent, or offensive in nature. This covers any nudity or sexually suggestive poses, depictions of illegal activities, or images that promote hate speech, discrimination, or violence. Additionally, photos that misrepresent the user (such as fake profiles or impersonations) or infringe on privacy (like sharing another person’s image without consent) are also deemed inappropriate. These standards help ensure user safety and a respectful environment on the platform.  

4. After you have created your profile, your application is automatically put on the waiting list following which we will determine whether you are eligible to be part of the Inner Circle community. We use a hybrid approach where we use 1) technology such as face verification, machine learning, computer vision, automation and 2) manual screening. This means that we screen your application on three aspects: safety, effort and mindset. 

• Safety means that we use a combination of methods to verify the authenticity of  applications, such as automatic face verification, data points and manual screening. Our team operates under the motto “better safe than sorry”, meaning that when there is doubt about the authenticity or safety of your application, we do not allow you to access our Services.

• Effort means that we ensure members are equally committed in showing their best self. We do this by checking your photos (i.e. number of photos, quality of photos, face clearly visible, well groomed, decently dressed, no tacky selfies, bathroom photos – all in accordance with any information shared by you as part of the application and profile completeness.

• Mindset means that we aim to grow a community of like minded people that are on the same page in life based on elements such as education, job title, industry and lifestyle interests.

5. The better your application scores on these aspects, the quicker it will be approved. All applications can be improved continuously and will be reviewed again by us while you are on the waiting list. This means that by enhancing your profile, you increase your chances of being admitted to the app at a later stage. If you want to be removed from our waiting list, you can send an email to support@theinnercircle.com.

6. We never screen profiles on ethnicity, religion, gender or sexual orientation and we continuously review our practices, train our team, and review our technology on (unconscious) bias.

1. When using our Services, you agree to communicate respectfully. This means that you will not post, transmit, communicate or share information that:

• is harassing, violent or abusive: any behaviour or content that targets, harasses or abuses other users, including related to threats, bullying, intimidation, stalking or harmful behaviour and any other violent content such as images or descriptions depicting violence, such as photos containing blood, weapons or other shocking material;

• is discriminatory: any content that promotes discrimination, racism, hate speech, or violence based on race, ethnicity, nationality, religion, gender, sexual orientation, age, disability, or any other irrelevant characteristics;

• contains explicit or sexual content: such as nudity, pornography, other sexually explicit material such as the unsolicited sharing of explicit sexual images, indecent behavior in person, sharing or threatening to share sexual or intimate images, sending unwanted sexual comments or images, and fetishism;

• is misleading or false: such as any incorrect or misleading content that can lead to serious risks for others or otherwise adversely impacts individual or public safety, fake profiles, or any content intended to deceive or mislead other users;

• includes potential attempts to fraud, scamming or theft: any attempts to defraud or manipulate members for financial or material gain, including but not limited to (indirectly) asking for money, lying about your intentions for financial benefit, or pretending to have (romantic) interest to deceive members into giving financial or material support or to otherwise harm individuals or conduct illegal activity;

• violates third party rights: including but not limited to privacy, such as by posting personal data about others without their consent or violating intellectual property rights such as by posting a photo taken by a professional photographer, without having obtained a valid license;

• promotes illegal activities or the misuse of controlled goods and services: any content related to, including but not limited to, drug use, violence, fraud or other criminal behavior;

• constitutes spam or otherwise unsolicited messaging: such as: junk mails, chain letters, creating multiple profiles or posting any commercial or promotional content in the broadest sense of the word;

• contains malware or viruses: such as links, bots, files, or software that could harm or disrupt another user’s computer or device, including the systems of Inner Circle;

• suspects affiliation with violent or terroristic organisations: any content that allows organisations or individuals to advocate, glorify, justify, or are known to support a violent, dangerous, or terrorism-based missions; 

• violates our community & safety standards: any other content that violates the spirit of our community guidelines or is deemed inappropriate or harmful by our moderators after careful consideration.

2. We expect our members to respect the boundaries set by other members. If a member asks you to stop contacting them, then this must be respected. 

3. You can find our Community Guidelines here to see how we expect our members to engage with each other and with the platform in a positive way.

1. For detailed information about safe behaviour offline, we refer to our safe dating guidelines. The most important thing for you to know, is that our team takes a zero-tolerance approach to any activity which might impact the wellbeing of an individual or our community. Taking measures is completely at our discretion.

2. We can only help you find a connection within our community, but we are not there when you decide to meet other users offline. We therefore ask all our users to be responsible and attentive when using Inner Circle or meeting offline, and would like to ask you to report anything that is in violation of these guidelines and our Terms and Conditions, seems suspicious, or feels out of place. In such cases, we will take any action we deem appropriate.

By proactively reporting bad experiences you may have had with other users, you also help others stay safe. In some cases reporting may feel drastic - however it is better that we are aware of any incidents and we can monitor a user’s behavior then when you keep your experience to yourself and we remain in the dark.

1. We do not tolerate any violation of our Rules or unsafe and unreliable actions under any circumstances. Depending on the specific circumstances, such as the nature and severity of the action, the intent of the action and any (eventual) consequences thereof, we will block or deny you direct access to your account or our Services – without prior warning – if you violate these guidelines and our Terms and Conditions. This includes, but is not limited to: 

• Showing behaviour of disrespect, discrimination, or creating an unsafe environment for other members;

• Showing pictures that include disrespect, discrimination, (full) nudity, use of weapons, and other inappropriate outings;

• Providing sexual- and/or promoting commercial services; or

• Creation of fake account(s).

2. depending on the circumstances of the case, such as the seriousness and nature of the action, your intent and the possible consequences of your action, if you are in breach of our rules and Terms and Conditions, we may take the following measures:

• Issue you a warning;

• Delete your content and/or account;

• Temporarily suspend your account;

• Permanently deny you access to our Services; 

• Report your behaviour to law enforcement agencies; and

• Prevent you from creating a new account.

3.  If you frequently use manifestly illegal content in our Services, your account will be suspended. Similarly, individuals or entities who repeatedly submit manifestly unfounded notices or complaints to our notification or complaints procedure (detailed below), may be suspended from submitting further notices or complaints. We assess such misuse of our procedures on a case-by-case basis, considering: 

• the absolute number of items within a given timeframe; 

• the relative number of manifestly unfounded items compared to your total activity; 

• the gravity and nature of the misuse; and

• Your apparent intent.

These suspension periods will be proportionate to the violation, typically ranging from 1 month to indefinite suspension. Such a suspension will be preceded by a prior warning, except in cases of extreme or repeated abuse.

1. Ensuring safety on Inner Circle is our primary concern. We use both human moderators and automated tools to oversee accounts and interactions, checking for any content and activities that may breach our Rules, or which are otherwise harmful, inappropriate or unsafe. 

2. Your chat messages are private between you and the other user. To maintain platform safety and comply with our obligations under applicable law, including the Digital Services Act, we do:

• 2.1. use automated filter software that notifies us of (chat) messages with inappropriate content  (e.g. offensive or aggressive language, or unlawful use of our platform for advertisements). This flags messages for human review; Inner Circle staff do not have routine access to your conversations.

• 2.2. when a user reports a conversation, our moderation team reviews the relevant messages in context..

3. Lastly, we will react to reports and complaints of other users, and handle these in accordance with our Notification Procedure.

1. At Inner Circle, we are committed to providing a safe and enjoyable environment for all our users. Your feedback is crucial to us, and we take all notifications and complaints seriously.

2. First of all, if you ever feel uneasy or threatened, we strongly suggest you FIRST report the individual, so we are aware and can take appropriate action if deemed necessary. Please report on what has happened as soon as possible. You can do this through the following means:

• In-App: Report a profile: click in a profile on [report profile] - select the reason – and give as much detailed information as you can.

• In-App: Navigate to the 'Help & FAQ section' under settings in the app to submit a notification.

• Email: You can also email us directly at support@theinnercircle.com.

• Upon receiving your notification, we will send you an acknowledgement of receipt within 48 hours.

3. Once you have reported the profile in question then we recommend you block the profile of the individual involved.

4. Your notification will be reviewed by our customer support team. We may contact you to request additional information or clarification to better understand the nature of your notification. Where another user is involved, we may have to contact that user. We will do so in the most discreet and confidential way possible. 

5. We aim to resolve your notification within 14 business days. Once we have concluded our investigation, we will provide you with a detailed response that includes:

• Our findings regarding the notification;

• Any actions we have taken in response; and

• Suggestions for how similar issues may be avoided in the future.

Please note that where another user is involved, that user may have a response to our statement of reasons. In our statement of reasons we try to maintain your privacy.

6. Please note that you should not submit manifestly unfounded or malicious notifications and reports. In such cases, depending on the seriousness of the breach, we may issue you with a warning. If you do not adhere to this warning, we will block you from our platform, as detailed above. 

7. Any person or entity, whether or not a registered user of Inner Circle, may notify us of the presence of specific content that they consider to constitute illegal content. To enable us to act effectively, your notification should include:

• a sufficiently substantiated explanation of why you consider the content to be illegal;

• the exact location of the content (e.g. profile name or ID, URL, or screenshot);

• your name and email address (except for notifications concerning abuse material, where anonymity is permitted);

• a statement that, to the best of your knowledge, the information in the notification is accurate and complete.

Upon receipt of a notification containing contact details, we will send an acknowledgement without undue delay. We will inform you of our decision regarding the notified content without undue delay, including information about the available possibilities for redress. Where automated means are used in processing or deciding upon a notification, we will inform you thereof.

8. If you would like to make a notification about any other aspect of our Services, you can contact us directly via support@theinnercircle.com. Please provide as much detail as possible about your issue, including any relevant dates, times, screenshots and other users involved (if applicable).

1. At Inner Circle, we strive to make our platform a safe and enjoyable environment for all our users. We understand that sometimes you may not agree with a decision we have made. To ensure transparency and fairness, we have created the following process. This complaints procedure is available to: (i) users whose content has been removed, account restricted, suspended or terminated; and (ii) any person or entity who has submitted a notification and is dissatisfied with the action taken, or not taken,  by Inner Circle in response. Access to this procedure is available for a period of six months following the relevant decision.

2. When a decision is made that affects you or your account, such as your content or a notification, you will receive an email explaining why we have taken this decision. Please note that, to ensure the privacy and safety of other users, we cannot always provide you full details of the decision, including details of the complaint, notification or identity of the complainant(s).

3. If you disagree with our decision, you can respond to the initial email from our support team or contact us at support@theinnercircle.com. Please ensure to include in your response your account details, the decision you are objecting to, any additional context you believe is relevant, and why you believe the decision should be reconsidered. Objections must be submitted within six months following the decision you are objecting to.

4. Following your objection, we will acknowledge receipt of your objection within 48 hours and our dedicated review team will consider your objection, reviewing all related information and policies involved. This process typically takes up to 14 days. All complaints are reviewed by appropriately qualified staff. No decision on a complaint will be taken solely on the basis of automated means.

5. After our review, you will receive a response explaining the outcome of your objection, including any actions taken or reasons for upholding the original decision. Please note that, to ensure the privacy and safety of other users, we cannot always provide you full details of the decision.

6. If you are not satisfied with the resolution, you can request further escalation. Please respond to our resolution email within 7 days, stating your reasons for further review.

7. If the outcome is not to your satisfaction, you always have the right to submit a complaint to an out-of-court dispute resolution body. This is also possible if you do not agree with how we have handled your complaint or notification.